Kontaksentrumbediening NCV Level 3 — Document

Februarie 2018 — NCV Level 3 — Kontaksentrumbediening

NCV Level 3 2018 NCV Business

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🎯 100 marks ⏱️ 3h 📄 5 pages 📝 23 items found 📚 1 topics

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1.1Dui aan of die volgende stellings WAAR of ONWAAR is. Kies die antwoord en skryf slegs 'waar' of 'onwaar' langs die vraagnommer (1.1.1

1.1.5\in die ANTWOORDBOEK neer.

1.1.1Masjinerie op 'n konstruksieperseel is 'n voorbeeld van 'n noodgeval.

1.1.2Poetsoproepe/grapoproepe wat deur kinders gemaak word is nie 'n krimi nele oortreding nie.

1.1.3Gratis onderrig/opvoeding is 'n voorbeeld van 'n goed gevestigde oproepsentrum.

1.1.4Spesi fieke/vasgestelde teks ( 's pecific scripting '\ word vir alle verkoopstransaksies gebruik.

1.1.5

2.1Defin ieer die volgende terme:

1.2.1Spanleier

1.2.2Afhandelingstyd 'wrap time'\

1.2.3Inkomende oproepsentrum

1.2.4Norm/standaard

1.2.515

2.1Koketso werk by die 10111 Noodkontaksentrum. Daar word van haar vereis om die standaardbedryfsprosedure van noodoproepsentrums te volg.

2.1.1Verduidelik hoe Koketso 'n oproep moet aanvoor/ open begin wanneer 'n noodgeval aangemeld word. (2\

2.1.2Skryf 'n paragraaf om a an Koketso te verduidelik watter VYF faktore die soort bystand wat sy na die noodtoneel sal stuur, sal bepaal.

2.2Hier onder is die inligting van die Zama Z ama Kontaksentrum. Dit is 'n kontaksentrum vir 'n aanlynwinkel. Die spanleier is Bongani Mapela. Die diensvlakke van hierdie kontaksentrum is soos volg: Praattyd

2.2.1 Ontleed die inligting en evalueer die agente teen die diensv lakke van die Zama Zama Kontaksentrum. (1

2.2Gee raad en ondersteuning aan Lucky. [27] VRAAG Jou spanleier vra jou om 'n werkopdrag oor Suid27

3.1

3.220

4.1

4.220

Topics Identified

Business Plan

Mark Allocation

Total100 marks

Sections15 + 27 + 20 + 20 + 18 = 100 marks

Paper information

TitleDocument

SubjectKontaksentrumbediening

LevelNCV Level 3

Document typeQuestion paper

Year2018

MonthFebruarie

Pages5

Downloads5

Examination context

Decade2010s

Years ago8y

Season—

Start day—

Exam period—

Days since exam—

About Kontaksentrumbediening examination preparation

This TVET examination resource can be used as part of a structured revision programme. Past papers are most useful when learners attempt questions independently, work within a realistic time limit, and review their answers afterwards.

How to use this resource for revision

A TVET past examination paper is most useful when it is treated as an active revision exercise. Try the questions yourself before checking the corresponding memorandum. Where you make an error, identify the reason — was it a knowledge gap, a calculation mistake, an interpretation issue, or an examination technique problem?

For stronger examination practice, complete the paper without unnecessary interruptions and keep track of the questions that take the most time. Afterwards, review the memorandum and separate knowledge gaps from mistakes caused by interpretation, calculation, structure, or examination technique.

understanding question requirements

applying subject knowledge

working under time constraints

checking answers

identifying revision priorities

A practical revision approach

Start by completing the resource without looking at the memorandum. Review incorrect and incomplete answers afterwards and make a short revision list based on the areas that caused difficulty.

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Pages5

Archived on8 September 2026

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