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Q1— Section header —
1.1Complete the following sentences by choosing a word or word from the list below. Write only the answer next to the question number (1.1.1
1.1.10\in the ANSWER BOOK. insurers; the product; ethos; stakeholders, Occupational Health and Safety Act; compensation; total quality management; industry; commission; policy; recruitment; profit; procurement; leading; planning
1.1.10e.g. a car, chemicals or dog food individual style or brand showing how things are done
1.2Indicate whether the following statements are TRUE or FALSE by writing only 'True' or 'False' next to the question number (1.2.1
1.2.10\in the ANSWER BOOK.
1.2.1Customers are regarded as the lifeblood of any business by offering good service to them.
1.2.2Financial stakeholders are concerned with the financial performance of the organisation (3021012\ Copyright reserved Please turn over
1.2.3Business must strive to keep the government happy by paying taxes on time.
1.2.4Operational risks refer to accidents occurring while not carrying out an action plan.
1.2.5Noise pollution should be kept to a maximum level to entertain neighbouring businesses
1.2.6The Human Resource department is responsible for buying stock
1.2.7Unhappy customers recommend the company to others
1.2.8Safe and healthy working conditions improve the loyalty of employees
1.2.9Employers have a duty to continually assess the skills of their workers and improve these skills.
1.2.10
1.3Choose a word or term from COLUMN B that mat ches a description in COLUMN A. Write only the letter (A \next to the question number (1.3.1
1.3.10\n the ANSWER BOOK. COLUMN A COLUMN B
1.3.10The possibility that something bad might happen Valuable items purchased in order to run a business and which have a long lifespan A written list of goals and objectives for a
Q2— Section header —
2.1
2.2Identify THREE possible incentives that Patricia can use to motivate her employees. (3\
2.3Safety officers appointed internally may come from the ranks of managers, supervisors, or the most unskilled labourers in the business. Name FOUR advantages of appointing safety officers who represent all the
2.4State TWO methods of reducing risks PC need to apply. (2\
2.5Accidents at work can have human and non human causes. Give FOUR human causes of accidents at work. (4\ [23] (3021012\23
Q3— Section header —
3.1Give FIVE examples of infrastructural requirements that PC need to render a service. (5\
3.2The building collapsed due to fail ure in follow ing the structural requirements of a building of that nature. Give FIVE types of training that can be given to workers to avoid accidents and keep them safe
3.3The success of the business is largely influenced by the type of policies it has and how well these policies are implemented. List any FIVE policies which can be used by PC. (5\
3.425
Q4— Section header —
4.1Risks are totally unpredictable. Suggest how Patricia Contractors can reduce the following risks:
4.1.1Health and safety risks
4.1.2Theft
4.1.3Fire risks
4.1.4Human resources risks
4.1.5
4.2
4.3Discuss the role of Marcus as the perations anager in terms of the following:
4.3.1People
4.3.2Programmes
4.3.3Processes and procedures
4.3.422