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Q1— Section header —
1.1Various options are given as possible answers to the followi ng questions. Choose the answer and write only the letter (A D\ next to the question number (1.1.1
1.1.5\n the ANSWER BOOK.
1.1.1ecord of items on hand Inventory Asset
1.1.2Law passed in parliament Mandatory Motion
1.1.3Suggestion bo xes at tills where customers rate level of service receive d: Interviews
1.1.4Happy employees positively influencing competit iveness and profitability of business
1.1.5Set of rules guiding the way things are done in organisation Policy Mission
1.2Indicate whether the following statements are TRUE or FALSE by writing only rue or
1.2.15in the ANSWER BOOK.
1.2.1The Labour Act stipulates certain minimum requirements for the treatment of workers.
1.2.2A p ublic relations policy should cater for training needs of workers.
1.2.3Sourcing good suppliers is an element of TQM.
1.2.4If planning is inadeq uate and procedures do not work it is reflected in the quality of the final product.
1.2.5Interviews are used to analyse statistical data about improvements in procedures or a lack thereof.
1.2.6The p rogrammes of a business entail reorganising a factory layout efficiently where space is optimised.
1.2.7The HR manager must carry out the transport function for financial, legal and business reasons.
1.2.8Capacity means combining people and departments so that they operate efficiently.
1.2.9The final authority for the execution of business activities rests with the operations manager.
1.2.10Designing and developing a business idea is a component of a business system.
1.2.11Installation is an example of after sales service.
1.2.12Cli ents do not necessarily have a relationship with the seller and make their choice based on t he price and availability of goods.
1.2.13As stakeholders employees are concerned with the financial performance of the organisation
1.2.14Harmony is a period of time in which change occurs
1.2.15
1.3Complete the fo llowing sentences by writing only the missing word or words next to the question number (1.3.1
1.3.5\the ANSWER BOOK.
1.3.1who have the necessary qu alifications and skills is available in an organisation.
1.3.2people, materials and technology to meet business objectives.
1.3.3hat and from whom the business gets goods , raw materials and stationery.
1.3.4The is responsible for a policy dealing with obtaining funds and controlling overspending in a business.
1.3.530
Q3— Section header —
3.1Th ose who are interested to help Anna can contact her on 072 950 8968 or send an email to lethabosk2067@gmail.com.
3.1.1Suggest FIVE possible external stakeholders that can as sist LSK to make its dream come tru (5\
3.1.2What will the ro le be of each stakeholder named in
Q3— Section header —
3.2How can Anna execute the broad management funct ions of an operations manager? (5 2\ (10\
3.3In exe cuting the management functions Anna has to make decisions to ensure the efficiency of LSK
Q4— Section header —
4.1You have to help Anna organisation to comply with safety regulations.
4.1.1Name FOUR things that you will include in a health and safety programme for LSK (4\
4.1.2hat FOUR things could result from a workplace injury? (4\
4.2LSK must adhere to industry standards. State the steps which Anna must follow to employ a receptionist for her organisation. (6 1\
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