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Q1— Section header —
1.1Which ONE of the following is he maximum ordinary weekly hours for an employee?
1.2In general an/a is defined as any person working for an organi ation in exchange for remuneration.
1.3is an employment policy aimed at addressing the past discriminatory practices that ca used imbalances in the workplace
1.4This type of a leader is passive an non committal
1.5involves assigning certain responsibilities to subordinate and holding them accountable for the achievement of predetermined objectives within the
1.6is the arrangement of records in the order in which they are to be filed Coding Indexing Sorting
1.7consists of com bi ned and tr uctured learning and work experience components
1.8is a process of managing change in an organisation Maximi
1.9Th es e records include the contract of employment between the company and staff members. It is a binding document. Client records
1.10The process of getting work done through the effo rt s of oth er s.
Q2— Section header —
2.10in the ANS WE R BOOK. entrepreneur; external environment; organising; resource allocator; decision
2.1The manager is responsible for the management of his /her own time and also how and to whom the resources of the business should be allocated.
2.2Things that happen outs ide or bey ond the limits of th e o rg anisation.
2.3Managers need to make decisions about the best way to achieve the objectives of the term.
2.4Is the way in which job tasks are formally divided, grouped and coordinated.
2.5It refers to th e number o f employees reportin g d ir ectly to a manager
2.6Are structures that are made up of representatives from workers and junior management employees
2.7People with certain behaviour and particular needs that need to be satisfied for the bus ine ss to function.
2.8Covers all areas of employment and the use of machinery, which means that employees such as designers, suppliers and installers of machinery and equipment are included.
2.9To ensure that working conditions of unorgan ise d and vulnerable wo rke rs meet minimum standards and are socially acceptable in relation to the level of development of a country.
2.10Means the exclusion by an employer of employees from the employer workplace, for the purpose of compelling the em pl oyees to accept de mand in respect o
Q3— Section header —
3.10The broad guidelines of an enterprise, which guide managers and workers in making decisions The process that we follow to achieve o goals
4.2Identify FOUR criteria which John could use to evaluate performance of his employees. (4\ .3 These mana gers have
4.4Identify THREE types of planning for different levels of man agement in an or ganisation. (3
4.5List any OUR reasons why honesty is important in business dealings. (4 [25] (3021002\25
Q5— Section header —
5.1
5.2List any THREE contracts or greements which John could implement (3\
5.3Th requested a meeting with him. When staff members reported the matter to their union representatives, he became angry and accuse
5.4
6.1
6.2ist THREE reasons which co uld influence employees of ebola Manufacturing Company to resist change. (3
6.3Identify THREE methods w hich John could use to overcome employee resistance to change. (3
6.4