Management Practice NCV Level 2 — Document P1
November 2019 — NCV Level 2 — Management Practice
NCV Level 2
2019
NCV Business
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Q1— Section header —
1.10in the ANSWER BOOK.
1.1A set of principles that we have chosen to live by and what we think and believe to be important Trust
1.2It provides details of the situations where an employee can make a formal complaint against the employer and also the process of sort ing out problems Grievance policy
1.3Telling the truth and dealing with people in an open and fair way Responsib ility Honesty
1.4Facilitate the linkage between structured learning and work experience in order to obtain a registered qualification
1.5The inclusion of people who belong to various cul tural groups Traditions Resources
1.6Night shift is defined as a work performed between: 06h00 18h00 07h00 16h00
1.7Change that occurs when an organisatio n makes changes to its practices after some threat or opportunity has already occurred Resistance change
1.8It involves monitoring performance and action to ensure that goals are achieved, also identify and rectify any deviations from set plans Planning
1.9The arrangement of records in order in which they are filed Archives Operating Processing
1.10Basic bel iefs that a certain way of doing things is preferable to another. Culture Ethics Values
Q2— Section header —
2.10\in the ANSWER BOOK. (Optional\: Each word/term may only be used ONCE. delegation; authority; learneship; management; trade union; decision making; policy; right; arbitration; customer; motivation;
2.1he process in which alternative solutions to a problem are considered.
2.2person or company who p urchases goods and services.
2.3resources and achieve of organisation s objectives.
2.4is important because one person cannot accomplish all the tasks necessary to a ttain the organisation s goals as it grows.
2.5concept spanning an entire lifetime in a process of transforming experience into knowledge, skills, attitudes, values, emotions, beliefs and the senses.
2.6to access information in order to protect that information that is relevant to the business.
2.7/An diagram which illustrate or describe the structure of an organisation.
2.8egotiation or mediation is held by a neutral third party.
2.9is used by managers to influence the behaviour and performance of employees.
2.1010
Q3— Section header —
3.10\the ANSWER BOOK. COLUMN A COLUMN B
3.10It states clearly that various rights are important to the people of the country, such as human dignity, equality and freedom The freedom that one has to take certain actions Employee found engaging in
Q4— Section header —
24.11.2017
4.1Noma Dlamalala, was unfair ly dismissed because she went for four months maternity leave and according to Labour Relation Act such dismissal is unfair labour practice.
4.1.1Explain the concept u nfair labour practice. (2\
4.1.2
4.2The embassy s attorney, Jose Nascimento, said the embassy had been dissatisfied with Dlamalala s conduct and she wasn t fired because she was
4.3The Labour Court ruled that Dlamalala s dismissal, without a disciplinary hearing, had been unfair and ordered the embassy to pay her almost 200 000. Give the procedures that need to be followed when conducting a disciplinary
4.4The embassy insisted it was protected by dip lomatic immunity but Dlamalala attorney, Emile Myburgh, said immunity did not come into play where it concerned a contract entered into in South Africa with a local
4.5
5.1
5.2
5.3Explain to imor Leste Embassy managers FOUR factors to be considered when plainning change. (4\
5.4Useful change can lead to staff motivation. Identify THREE methods that could be used by Timor Leste Embassy managers to motivate staff. (3\
5.520
Q6— Section header —
6.1Explain the following term with regard to delegation
6.1.1Responsibility
6.1.2
6.2
6.3Noma Dlamalala, was fired even though she was on four months maternity leave. Identify other THREE types of leave that Timor Leste embass employees
6.4The way in which Timor Leste embassy managers handle Dlamalala sho ws lack of leadership quality. Discuss any TWO types of leadership styles t
Topics Identified
4
Business EnvironmentsForms of OwnershipBusiness FunctionsLeadership
Mark Allocation
Total100 marks
Sections10 + 10 + 10 + 31 + 20 + 19 = 100 marks
Key Information
Qualification TypeDiploma
Paper information
TitleDocument
SubjectManagement Practice
LevelNCV Level 2
Document typeQuestion paper
Year2019
MonthNovember
Pages9
Downloads3
Examination context
Decade2010s
Years ago7y
SeasonSpring (SH)
Start dayFriday
Exam periodNovember 2019
Days since exam2,536
About Management Practice examination preparation
This TVET examination resource can be used as part of a structured revision programme. Past papers are most useful when learners attempt questions independently, work within a realistic time limit, and review their answers afterwards.
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