Management Practice NCV Level 2 — Document
November 2018 — NCV Level 2 — Management Practice
NCV Level 2
2018
NCV Business
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Q1— Section header —
1.10\in the ANSWER BOOK.
1.1This provides details of the situations where an employee act s against the employer and the process of so rting their problem out
1.2Examine trends, relationship between business factors and events in business operations Analytical reports Annual reports
1.3The code of principles and values based on morals that direct the behaviour of an individual or group in term of what is wrong or right Belief system Values
1.4group of people who are referred to as the heads of departments and who are accountable and responsible for their respective departments
1.5Which ONE of the following is the m aximum ordinary weekly working hours for an employee
1.6In general , an ... is defined as any person working for an organisation. independent contractor employee
1.7.. consists of combined and structured learning and work experience components. Lifelong learning
1.8... is a document that lists the ethical behaviour expected of every member of a particular org anisation. System Probation
1.9... is an employment policy aimed at addressing the past discriminatory practices that brought about imbalances. Affirmative action Recruitment Placement
1.10All systems, processes and people within the organisation are part of this environment External environment Vision
Q2— Section header —
2.10\the ANSWER BOOK COLUMN A COLUMN B
2.10The process that we follow to a chieve a goal The process of comparing desired results with actual results and taking corrective action where necessary Set of principles, instructions and guidelines which individuals choose to accept and
Q3— Section header —
3.1Night shift i s defined as the work performed
3.2someon e officially when he/ she has done something wrong.
3.3refusal to accept new ideas or changes
3.4person or an organisation to whom the organisation sell goods or services.
3.5The guidelines of an enterprise which guide the managers and the workers in making decisions.
3.6obligation of an individual to perform assigned duti es.
3.7arranges the jobs in an organisation.
3.8isagreement between the employer and employees and their union with regard to any work related matter or matter of common interest.
3.9various types of cabinets and sh elves designed to store paper.
3.10ersonal standards and personal objectives, which provide us with the goals we attempt to achieve in life. (10 1\ [10] TOTAL SECTION A: 30 (3021002\10
Q4— Section header —
4.1Ivan Pillay was part of SARS management who performed most of management functions including planning. Explain THREE types of planning Ivan Pillay could have used in order to achieve SARS objectives. (3
4.2Mr Pillay s allegation of misconduct affects the performance of other SARS employees. Identify FOUR criteria that SARS could use to evaluate the performance of
4.3Mr Pillay and SARS have exercised their rights to keep the CCMA resolution confidential. Explain the importance of respecting confidentiality in a workplace. (4 2\ (8\
4.4Which body mentioned above is resp onsible to resolve conflict between employer and employee s, as part of dispute resolution (1\
4.5Provide any other THREE functions of the body mentioned in 4.4 above. (3\
4.6Lists THREE types of records related to Mr Pillay suspension that SA RS management should keep in their office. (3\ [25]25
Q5— Section header —
5.1According to SARS management The resolution of CCMA wa s only taken with regard to the unfair labour practice dispute lodged by Mr Pillay on 12 December 2014
5.2Mr Pillay had the authority to delegate tasks to his subordinate. Explain FOUR tasks that can be delegated to subordinate in an organisation. (4
5.3The s uspension of Mr Pillay result ed in changes o n the part of the SARS team leaders and their leadership
5.4The Mail & Guardian also reported that Mr Pillay decided to attempt to overturn his suspension via the CCMA so that he c ould get his position, role and responsibility back.
5.5Identify FOUR negative ways in which Mr Pillay behaviour had influen ced the behaviour of other people inside and outside
Q6— Section header —
6.1Due to the suspension and the resignation of Mr Pillay later on, SARS decide to implement changes and also to see to it that the
6.2Provide FOUR ways SARS could use to overcome resistance to change. (4 1\ (4\
6.3Explain THREE external reasons that could ha ve led to SARS implement ing changes. (3
6.4Illustrate FOUR essential elements of code of conduct SARS could use to deal with unethical behaviour. (4 1\ (4\
6.5Name ONE organisational human resource policy SARS could use to solve labour issues. (1\ [18] TOTAL SECTION B: 70 GRAND TOTAL: 10018
Multiple Choice Options
1A)Write only
Topics Identified
3
Business FunctionsLeadershipBusiness Plan
Mark Allocation
Total100 marks
Sections10 + 10 + 10 + 25 + 27 + 18 = 100 marks
Paper information
TitleDocument
SubjectManagement Practice
LevelNCV Level 2
Document typeQuestion paper
Year2018
MonthNovember
Pages9
Downloads2
Examination context
Decade2010s
Years ago8y
SeasonSpring (SH)
Start dayThursday
Exam periodNovember 2018
Days since exam2,900
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