This section provides a quick preview of questions from the document. It may not display every question or the complete wording of each one. For the full content, including diagrams, tables and other information, view the original PDF above.
Q1— Section header —
1.1Various options are given as possible answers to the following questions. Choose the answer and write only the letter (A D\ next to the question number (1.1 .1 1. 1. 10\n the ANSWER BOOK.
1.1.1from within and is linked to your own desire to improve yourself Sensibility
1.1.3Statutory law refers to the code of conduct Basic Conditions of
1.1.4Additional functions that need to take place to help a company achieve its goals are referred to as .. . functions
1.1.5Congestion refers to .. eliability
1.1.7Which department is responsible for training employees in the workplace Marketing department
1.1.9is passed from one person to another especially through the air they breath
1.1.10Unsafe conditions refer to the following: Crack
1.2Indicate whether the followin g statements are TRUE or FALSE by writing only 'True' or 'F alse' next to the question number (1. 2. 1. 2.
1.2.1Skills development of staff members decreases productivity.
1.2.2There is no difference between hearing and listening.
1.2.3typing documents, operating office equipment, making photocopies and filing.
1.2.4The first step in the management process of drawing up a roster is control.
1.2.5The administration department is not support service department that interacts closely with other department
1.2.6Employees maintain security by disclosing their password to their colleagues. (3061002\ Copyright reserved
1.2.7A person with good social skills has an extroverted personality.
1.2.8Ranking of tasks in terms of importance is often referred to as prioritising tasks.
1.2.9Personal cleanliness refers to fresh body odour, fresh breath and a neat hairstyle.
1.2.10Breathing apparatus is essential when working with dangerous gases or powders. (10 2\ (20\
1.3Choose a term from COLUMN B that matches a description in COLUMN A. Write only the letter (A J\next to the question number (1.3.1
1.3.10\in the ANSWER BOOK. COLUMN A COLUMN B
1.3.10Liaising Audit Grooming Exposure Re evaluate Core Roster
Q2— Section header —
2.1In your own words, explain what dress code is. (2\
2.2
2.3Name the FOUR types of leave. (4\
2.4Briefly explain the requirements of smoking area in the workplace (8\
2.5A business code of ethics hould include certain aspects. Complete the code of ethics by giving relevant examples or explanation s of the following aspects. Write
2.5.1Basic honesty
2.5.2Security and privacy
2.5.3Health and safety
2.5.4Financial report ing
2.5.5Protecting the environment
2.5.6ales and marketing
2.5.734
Q3— Section header —
3.1
3.2Mention FIVE components of a fire extinguisher (5\
3.3Name any FIVE unsafe acts that may be performed by employees (5\ [20]20
Q4— Section header —
4.1Discuss ways in which you will project a professional image in the workplace. (5 2\ (10\
4.2Having a personal growth plan form part of personal d evelopment rganisations
4.2.1Draw up a skills development cycle to assist in personal development. (5\
4.2Explain THREE advantages of skills development. (3\
4.3The core business of an organi ation is an ideali ed construct intended to express that organi
4.3.2(3061002\ Copyright reserved
4.3.3(3 2\ (6\ [24] QUESTION524
5.1Read the article below and then answer the questions. Managing difficult diaries can be made a whole lot easier with a bit of creativity and common sense Managing a busy diary is no simple task as every
5.1.1According to the article above is diary management an easy task? Answer Yes or No and give reasons from the article above to support your answer
5.1.2Briefly explain how you would manage your daily diary (5 2\ (10\
5.2The Purchasing Department play a crucial role in supplying departments with material th ey may need to get their job
Q2— Section header —
2.5.1Basic honesty
2.5.2Security and privacy
2.5.3Health and safety
2.5.4Financial report ing
2.5.5Protecting the environment
2.5.6ales and marketing
2.5.7Employment practice