Tourism Communication N5 — Memo
November 2018 — N5 — Tourism Communication
N5
2018
Nated Tourism
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Q1— Section header —
1.1There was a problem with her booking elephone in the compartment was out of order The compartment had n o air conditioning and there was no privacy V lounge
1.2Obstacles may impede accurate listening Bad publicity may lead to decrease in the number of passengers They could g ive her a discount the next time she books a trip with them.
1.4Yes (1\ misconduct he did not act according to what was expected of her.( (2\
1.5.1Disciplinary procedure (1\
1.5.2They must ensure a fair hearing and she should be notified of the accusations against her. (2\
1.5.3She may call witnesses/may have legal presentation/she has the right to appeal.
1.6.4
1.7Dismissal when the services of an employee are terminated because of valid reasons , such as misconduct. By error of the employee. Retrenchment
1.8.1Verbal conduct: Tony tell the ladies unwelcome jokes of a sexual nature
1.8.2Sexual favouritism: The manager o nly pay good bonuses to those who respond positively to his sexual advances.
1.8.3Physical contact: Conducting a strip search in the presence of the opposite sex.
1.8.4Non verbal conduct: Jacky always star blatantly at the ladies' breasts
1.8.5
1.9A polic should be developed to prevent sexual harassment. The policy should explain the procedure t hat should be followed in the case of harassment. The issue of sexual harassment should be included in orientation and
2.1
2.2MEMORANDUM FROM: Lindiwe Mbatha TO: Samuel Twala DATE: ate after 22 December REPORT ON JOHANNESBURG CAPE TOWN ROUTE TERMS OF REFERENCE The manager, Mr Twala instructed(1\ Ms Mbatha to investigate M
Q3— Section header —
3.1Mrs Kunutu could complain about the poor service. Discuss the correction of the complaint with client. Interview with the client to determine needs/job interview. Client books trip(s\ to Cape Town from Johannesburg.
3.3Cre dible/Trustworthy: Must not lie or distort the truth. He/She must have an established reputation.
3.4Adjust the system to your height. Hold mouth near the microphone. Use cards not paper that may be noisy. Speak clearly, naturally and normal do not shout. To inform or teach To motiva Explore or discuss
Q4— Section header —
4.1Advertising is any form(1\ of non personal presentation(1\ or promotion(1\ of ideas, products or services(1\ by an identified sponsor.(1\ (5\
4.2.1The GSA is a manual for travel agents and they should know about it.
4.2.2
4.3Classifieds are relatively cheap. Adverts may be inserted at shor t notice Messages can be transmitted locally or internationally in an instant satellite. It is possible to access a huge store of knowledge from the internet
Q5— Section header —
5.1.1The ma nagement can start a flow of informal information to test the feelings or attitude of the staff towards that idea.
5.1.2
5.2meeting is a gathering of two or more people(1\ to discuss matters of mutual interest,(1\ reach decisions(1\ and implement them.(1\ (4\
5.3.1False
5.3.2False
5.3.3True
5.3.4False
5.3.5True
5.3.6True
5.3.7False
5.3.8
5.4.1Amendment
5.4.2Honorarium
5.4.3Motion
5.4.4
5.5MINUTES OF A SPECIAL STAFF MEETING OF HARVY WORLD TRAVEL HELD IN THE STAFF ROOM ON 22 DECEMBER 2017 AT 11:00 (2\ OPENING AND WELC OME (1\ The chairperson, Mr Twala, opened the meeting and welcomed all the
4.1
4.2The telephones in the compartments should all be checked, and those that were out of order should be
4.3No staff member allowed to use the TV lounge. It is available to passengers only It was d
Topics Identified
2
Forms of OwnershipLeadership
Mark Allocation
Sections40 + 40 + 40 + 40 + 40 = 200 marks
Paper information
TitleMemo
SubjectTourism Communication
LevelN5
Document typeNated Tourism
Year2018
MonthNovember
Pages9
Downloads6
Examination context
Decade2010s
Years ago8y
SeasonSpring (SH)
Start dayThursday
Exam periodNovember 2018
Days since exam2,901
About Tourism Communication examination preparation
Tourism covers South African tourism attractions, the tourism industry, and customer service. The examination tests knowledge of local attractions, industry terminology, and practical scenario application.
How to use this resource for revision
A TVET past examination paper is most useful when it is treated as an active revision exercise. Try the questions yourself before checking the corresponding memorandum. Where you make an error, identify the reason — was it a knowledge gap, a calculation mistake, an interpretation issue, or an examination technique problem?
For stronger examination practice, complete the paper without unnecessary interruptions and keep track of the questions that take the most time. Afterwards, review the memorandum and separate knowledge gaps from mistakes caused by interpretation, calculation, structure, or examination technique.
knowledge of SA attractions
tourism industry terminology
customer service principles
interpreting tourism scenarios
applying tourism regulations
A practical revision approach
Focus on knowledge of local attractions, provincial tourism assets, and industry terminology. The memorandum rewards factual recall alongside scenario-based application.
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File size225.2 KB
Pages9
Archived on8 September 2026
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