Toruism Communication N5 — Document
June 2021 — N5 — Toruism Communication
N5
2021
Nated Tourism
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Q1— Section header —
1.1You are interested in the posi tion mentioned in the scenario , but would like more specific information about the salary, working hours and other requirements. Formulate THREE questions to ask when you enquire about this position.
1.2How would you deal with a client who is very dissatisfied and difficult about poor service offered to him/her by colleague? (5\
1.3Define the term conflict (5\
1.4Distinguish between functional conflict and dysfunctional conflict and give a tourism
1.5What would the grounds for dismissal be in each of the following situations?
1.5.1After training, Mpho is still unable to send an email.
1.5.2Peter is often absent from work for long periods after a car accident.
1.5.3John and the senior consultant do not see eye to eye and are always in conflict with one another.
1.5.4
1.6Name FOUR alternative solutions management should consider instead of retrenching employees. (4\
1.7Define the term sexual harassment (3\
1.8Indicate the type /form of conduct/s exual harassment in each of the following situations
1.8.1Anna likes wearing very tight revealing dresses.
1.8.2Promise the manager sexual favours to be sure of promotion.
1.8.3If you are willing to sit on the manager's lap, you can be sure of advantages at this company.
1.8.4
1.9Name FIVE hints to keep in mind when dealing with sexual harassment. (5\ [40] 514019540
Q2— Section header —
2.1You received a letter from Samuel Malele enquiring about the part time job that you created for students who would like a working holiday within South Africa's provinces. He would be able to travel after 12 December 20
2.2A position for a junior consultant became available at Direct Travel and Tours and was advertised on 8 September 20 20 in The Star . Apply for this position by writing the cover letter that will be attached to your CV and certificates.
2.3Vusi Mabunda was born on 14 May 1993 . His ID number is 930514 5745 087. His
Q3— Section header —
3.1You are dealing with an upset client and must remain calm. What should you remember with regard to the effective use of your voice while addressing the client? Refer to
3.1.1Pitch
3.1.2Tempo
3.1.3
3.2Indicate whether the following statements are TRUE or FALSE by writing only 'True' or 'False' next to the question number (3.2.1
3.2.10\in the ANSWER BOOK.
3.2.1An example of an open ended question is: Would you agree to these conditions?
3.2.2Being nervous is one of the psychological barriers during a job interview.
3.2.3Mass media refers to radio and television only.
3.2.4During an information interview, the interviewer is trying to obtain information from the interviewee.
3.2.5boardroom is suitable for 20 40 persons during the seminar.
3.2.6The advantage of an overhead projector is that the sender faces the audience.
3.2.7You should arrive five minutes before the scheduled time for a job interview. 5140195
3.2.8The starting time of seminar is not important.
3.2.9ccommodation will be needed for the guest speakers coming from far away.
3.2.10
3.3Choose a term from COLUMN B that matches a description in COLUMN A. Write only the letter (A E\next to the question number (3.3.1
3.3.5\in the ANSWER BOOK. COLUMN A COLUMN B
3.3.5The ocean is smooth and calm as pond Travel to the ends of the earth The fields of Namaqualand are dancing with flowers
3.4The manager at Direct Travel and Tours must prepare a motivational speech to give to staff.
3.4.1List THREE ways in which he can create a catch introduction. (3\
3.4.2
3.5.1Name FOUR actors influencing the choice of the right audiovisual med ia for presentation. (4\
3.5.2Explain the term audiovisual aids (2\
3.5.3Give TWO examples of audiovisual aids (2\
3.5.4Name ONE aid that can be used to train staff in ticketing and substantiat your choice. (1 + 1\ (2\ [40]40
Q4— Section header —
4.1Give THREE reasons why companies or people advertise. (3\
4.2Indicate whether subjective or objective language is used to communicate each of the following situations. Write only 'Subjective' or 'Objective' next to the question number (4.2.1
4.2.5\n the ANSWER BOOK.
4.2.1In Zimbabwe US dollar is accepted.
4.2.2Do not miss this unique opportunity.
4.2.3This is the best value for your money.
4.2.4Gaborone is the capital city of Botswana.
4.2.5
4.3Explain why you would use each of the following types of mass media for the purpose of each advertisement
4.3.1A honeymoon special package to Reunion in Move magazine.
4.3.2
4.4Give THREE disadvantages of using the radio for advertising. (3\
4.5Explain the term target market as used in advertising. (2\
4.6Give THREE factors to consider when dividing the market into segments. (3\ 5140195
4.7Direct Travel and Tours needs to appoint candidates to act as tour guides in Africa. The successful candidates will be stationed in Namibia for September, and after that in other African countries such as Malawi, Kenya, Mozambique,
Q5— Section header —
5.1.1Explain how the company can utilise the informal communication channel to its advantage. (2\
5.1.2Give ONE example of upward vertical communication. (2\
5.2Draw TWO columns in the ANSWER BOOK with the following headings: PRIVATE MEETING and PUBLIC MEETING. Arrange each of the following types of meetings under the relevant headings
5.3Indicate whether the following statements are TRUE or FALSE by writing only 'True' or 'False' next to the question number (5.3.1
5.3.5\in the ANSWER BOOK.
5.3.1The minutes of a meeting are written in the third person and past tense.
5.3.2No decision s are taken at a public meeting as only recommendations are formulated.
5.3.3A meeting can be convened by the chairperson or secretary.
5.3.4The advertisement of the Etosha ational ark in newspaper is external communication.
5.3.5
5.4Give ONE term for each of the following descriptions by writing it next to the question number (
5.4.1
5.4\n the ANSWER BOOK.
5.4.1eeting held behind closed doors
5.4.2Minimum number of members present to constitute a meeting
5.4.3hanging a word or phrase in a motion
5.4.4Amount of money paid for professional services rendered
5.4.5
5.5Notice was given of a special staff meeting at Direct Travel and Tours to be held on 8 December 20 21 at 10:00. The matters to be discussed
Topics Identified
4
Business EnvironmentsForms of OwnershipLeadershipBusiness Plan
Mark Allocation
Total200 marks
Sections40 + 40 + 40 + 40 + 40 = 200 marks
Key Information
Contact Number011
123 4130 · 072
172
3291
Paper information
TitleDocument
SubjectToruism Communication
LevelN5
Document typeQuestion paper
Year2021
MonthJune
Pages10
Downloads5
Examination context
Decade2020s
Years ago5y
SeasonWinter (SH)
Start dayTuesday
Exam periodJune 2021
Days since exam1,960
About Toruism Communication examination preparation
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For stronger examination practice, complete the paper without unnecessary interruptions and keep track of the questions that take the most time. Afterwards, review the memorandum and separate knowledge gaps from mistakes caused by interpretation, calculation, structure, or examination technique.
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A practical revision approach
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